Step-by-Step Process

  1. Download the App

    • Download and install the application from the relevant mobile app store.
  2. Create a Profile

    • Register a profile and activate your account using a valid email address.
  3. Access Application Services

    • Click on the ‘passport application services’ tab on the landing page.
  4. Start Application Process

    • Follow the passport application instructions and select the self-enrolment option.
  5. Complete Payment

    • Make the required payment and note your Application ID and Reference Number.
  6. Biometric Enrolment Option

    • Select the contactless biometric enrolment option in the passport application services.
  7. Check Eligibility

    • Enter your Application ID and Reference Number to verify eligibility before proceeding.
  8. Appointment Booking (If Ineligible)

  9. Mail Current Passport

    • Mail your current passport to the designated embassy with a self-addressed envelope.
    • Failure to comply with this step may result in the non-issuance of your new passport.
  10. Home Delivery

  • Wait for your new passport to be delivered to your registered address within the expected timeline.